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Call us twenty four – seven

How to apply for refund

If you want your insured pet to receive veterinary treatment in any other vet clinics than our call-centre coordinators propose you, you should act as follows:

  • call twenty four - seven VetUP call-centre (044) 390-01-91 and name the number of your insurance agreement, your service card number and the reason for your call. You should also name the vet clinic you wish to visit. 
  • arrange with your coordinator the time and place for your clinic visit, diagnostics, medicines receipt and all further actions. 
  • receive in your vet clinic, laboratory or drugstore a bill and a signed and sealed document containing the full list of provided services or medicines. 
  • download from the site or order in the call-centre e-mailing you the application form for the insurance refund. Fill the application form.
  • collect the set of documents required for the refund, including filled application form, original copies of documents from vet clinic (drugstore/laboratory) and certified copies of your passport and identification number. 
  • ask the call-centre coordinators about the address of the nearest representative office of the insurance company or about other way to submit your set of documents for the refund. 
  • submit your documents for the refund and wait for the money transfer to your credit card or for the message allowing you to receive your refund in cash.


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